Our Dedication to Quality Excellence
At medicalfly, delivering outstanding quality is not just a goal—it’s a fundamental part of who we are. From 2022 to March 2025, we were proud to hold an ISO 9001 certification, accredited by TÜV Rheinland, one of the world’s most respected certification bodies. This prestigious recognition underscored our commitment to maintaining a robust quality management system, tailored to meet the highest international standards in the medical services industry.
The ISO 9001 certificate is a globally acknowledged standard that ensures an organization consistently meets customer expectations through effective quality management. It serves as a framework for enhancing operational efficiency, minimizing risks, and fostering continuous improvement. For medicalfly, achieving and maintaining this certification meant adhering to strict guidelines that prioritize client satisfaction, process reliability, and excellence in every detail of our work. Between 2022 and 2025, we underwent regular audits conducted by TÜV Rheinland experts. These thorough evaluations assessed our processes, documentation, and performance, ensuring that our quality management system remained aligned with ISO 9001’s rigorous requirements. Each audit was an opportunity to refine our approach, strengthen our operations, and reaffirm our dedication to delivering exceptional outcomes for our clients.
The principles and practices we embraced during those years continue to shape our company. We integrated the disciplined standards of ISO 9001 and TÜV Rheinland into every facet of our operations, from patient care coordination to administrative precision. This experience cultivated a quality-driven mentality that remains a cornerstone of medicalfly today. Our journey with ISO 9001 has left a lasting legacy, ensuring that quality remains at the heart of our mission as we continue to serve our clients with excellence.
Quality Policy
Our main mission is to continue to be one of the leading organizations in the sector by constantly developing and adding value to our services and brand with our long years of experience in health tourism.
Customer / Client satisfaction and experience is our priority. For this,
- In the services we provide; We are constantly improving ourselves to keep customer satisfaction at the highest level and to respond in the best way to changes in demands also by managing the feedbacks effectively.
- Our priority is to create a sense of trust in client requests and demands. For this reason, in our portfolio, which we have created as a result of a long and meticulous research and screening process, we undertake and guarantee to provide first-class health tourism services with the most appropriate treatment methods in cooperation with high-quality clinics, well-known and reliable physicians with a certain image in Turkey.
We want to be an institutional and sustainable organization. Therefore;
- We care about creating and maintaining an effective quality management system in our organization and continuous improvement.
- We manage our processes with risk-based thinking
- We provide our customers with comfortable, safe and affordable health tourism services by eliminating processes that do not create value and using resources effectively.
- We adopt a fast, practical and effective working system by using technological opportunities in corporate communication with all our stakeholders, including our customers and external providers.
We know that the happiness of our employees will ensure the happiness of our clients, and we have adopted this understanding. For this;
- To keep the satisfaction of our employees at the highest level while carrying out the activities,
- To give importance to the social and individual development of the personnel and to ensure that the corporate culture is formed and settled in this way,
- To raise awareness about hygiene, occupational health and safety in our offices, travel and service areas and to take the necessary precautions are among our basic quality policies.
We would like all of our stakeholders to know that we ensure that we will achieve our goals with these policies, and we would like to inform you that all personnel working and will work in our institution have adopted this policy.
For your information